- Finext
Door Emiel de Groot, april 2019

Great customer support truly drives a brilliant customer experience particularly when your staff exceed customer expectations. This means giving them the opportunity to make a difference to their customers every day and being able to let them know that what they are doing is important. Visit the Salesforce website to get more tips on customer service.

If your team truly wants to create a culture of service they must do one of two things:

Be honest, open and direct with them. Tell them that what they are doing is important and that they will be rewarded for it. The customer can then tell your staff that what they are doing makes a real difference in them and in their customer’s life. 2. Offer feedback. Give your staff real opportunities to receive the feedback from their customers and do it often.

Don’t rely on internal promotion for performance or advancement

Being a leader or manager of your team does not mean you should not offer you employees internal promotion, either for performance or to improve their performance. However, if you are doing that and your staff do not feel it is helping them succeed and that it is not benefiting them as a whole, then you need to take some action to fix the problem. 3. Get them back in school.

Ask for help from your team. If you have your employees working as a team, then you should involve them as much as possible to help them in their development. Employees can be trained to work more efficiently or as part of a team, for instance by collaborating with the team to write or write and revise their presentations on time. They can also be trained on the importance of work-life balance by using the four-factor model. In the case of personal development, you can ask your employees what they need and what help they are willing to give, and give it to them when they are ready. The results of the program may show a significant increase in their personal development levels. You may also want to put more emphasis on career development and give them more responsibility by offering them other positions at the company in which they would have to devote more time and effort. A common problem for the business leaders is that the more hours the team members work, the more their productivity decreases and there are fewer results achieved at the end of the work day. By assigning a time for every shift, a team member can be expected to make his or her bed and get ready for the day at the same time every day. By giving a set time for every shift, a company can create an environment in which the whole team knows exactly how their time will be managed at any given time.

When a team member is not available, one member can take his place at the front of the office.

One problem that team leaders often encounter is that a team member who is not available to work on a particular day or in a particular location does not work at all. This is an unavoidable problem. What should be done when a team member is not

Cost & Profitability Management