How analytics improved customer satisfaction while adding value to the supply chain!

Learn during this session how you can quantify the results, analyze the information and take action to improve both the customer satisfaction and internal processes. I will be providing you with recent accomplished examples.

In this session customer value expert Nerissa Lacle is interviewed by her colleague Alwin Dooijeweerd and they talk about Customer Value and satisfaction and how Nerissa has implemented this idea in a business unit in a production factory. They will be covering the subject of customer value management and how you can use this within your organization. In addition, They’ll be showing the importance of collecting the right and relevant data and how to convert this into valuable insights

Watch the webinar below.

mailto:nerissa.lacle@finext.nlEnjoy the webinar and if you have any questions or want to learn more about Customer Value or satisfaction and what for benefits it will have for your organisation, please contact Nerissa directly.